12 months contract.
Job Summary:
We are seeking a meticulous and dedicated Service Desk Quality Analyst to join our team. The ideal candidate will be responsible for ensuring the highest level of service quality and customer satisfaction by monitoring, evaluating, and improving the performance of our service desk operations. This role involves analyzing service desk interactions, identifying areas for improvement, and implementing strategies to enhance the overall efficiency and effectiveness of our support services.
Key Responsibilities:
Qualifications:
Skills:
o Strong analytical and problem-solving abilities.
o Excellent communication and interpersonal skills.
o Proficiency in using quality monitoring tools and software.
o Ability to work independently and as part of a team.
o Detail-oriented with a strong focus on accuracy and quality.
Certifications:
ITIL certification or similar is a plus.
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