The candidate(s) will support the client's day-to-day Service Desk activities. Candidate(s) will interface directly with the client to resolve complex hardware and software issues. The candidate will work daily on-site with the client in Toledo, Ohio.
This position will require the candidate to provide technical support to include, but is not limited to, the following areas:
Service Now
Virtual Environments, including VDIs and VPNs.
Various health care applications.
Windows 10 and 11 operating systems
All Microsoft and Google products
Candidate(s) shall stay informed of all changes to the operating systems or software programs that affect clients.
Candidate(s) will be required to provide technical support via phone to support Service Desk. Also, the candidate(s) must maintain records of correspondence received and responded to. Previous technical experience in an enterprise-level environment is highly desired.
Candidate(s) must possess the following:
Excellent communication skills, both written and verbal
Above average ability to interpret, analyze, troubleshoot, and resolve technical problems
Must be decisive, conscientious, and interact well in a team environment
Have a strong desire to learn and the ability to follow policies and procedures
Must have a strong working knowledge of and experience with computer hardware, software, and peripheral devices in a diverse environment.
Must be self-motivated and self-driven
Ability to work under limited supervision
Preferred Education and Experience:
High School Diploma or Equivalent is required.
An Associate degree in a Technical or Computer Discipline or related field is preferred.
1-2 years of experience preferred with:
Enterprise-level Help Desk
Knowledge of healthcare environment
Onsite Support
Desired Skills/Certifications:
Windows 10 and 11 operating systems
Certification(s) preferred but not mandatory
CompTIA Security+, MCITP (Enterprise Desktop Support Technician), A+, HDI Desktop Support Technician.
Additional Requirements:
24/7 coverage is required, must be willing to work after hours, and on Holidays
3 to 4 years of customer service experience
References upon request
...with clients. Offers flexible scheduling, competitive pay, quarterly bonuses, paid time off, career growth, CEUs, conference attendance, comprehensive benefits, and retirement options. Join a mission-driven organization committed to ethical practices and lasting...
...collaboration and under the mentorship of the Principle Investigator, a Research Fellow engages in activities that will further his or her... ...and communicate complex verbal information in English to medical center staff, patients, families and external customers. Knowledge...
...One of the fastest-growing Building Technology integrators in Tennessee continues to grow, and is looking for a Tenured Access Control Specialist to handle repair, troubleshooting, and programming for clients in the RTP area. This organization provides elite installation...
Come join our team as a Kaizo X Trainer!Kaizo X is looking for amazing fitness enthusiasts who are passionate about health care and... ...potential clients weekly by eitehr calling, emailing, or meeting in person to scheudle Fitness Evaluation. * Greeting patients, clients...
...A national law firm is seeking a seasoned Legal Assistant with at least 6 years of experience in complex commercial litigation for... ...for the first 90 days. Hybrid : 4 days in-office, 1 day remote. MondayFriday, 37.5 hours/week (7.5 hours/day). Benefits...